Zendesk

ZendeskTools enable an Agent to access Zendesk API to search for articles.

Prerequisites

The following example requires the requests library and auth credentials.

uv pip install -U requests

export ZENDESK_USERNAME=***
export ZENDESK_PW=***
export ZENDESK_COMPANY_NAME=***

Example

The following agent will run seach Zendesk for “How do I login?” and print the response.

cookbook/14_tools/zendesk_tools.py

from agno.agent import Agent
from agno.tools.zendesk import ZendeskTools

agent = Agent(tools=[ZendeskTools()])
agent.print_response("How do I login?", markdown=True)

Toolkit Params

Parameter	Type	Default	Description
username	str	-	The username used for authentication or identification purposes.
password	str	-	The password associated with the username for authentication purposes.
company_name	str	-	The name of the company related to the user or the data being accessed.
enable_search_zendesk	bool	True	Enable the search Zendesk functionality.
all	bool	False	Enable all functionality.

Toolkit Functions

Function	Description
search_zendesk	This function searches for articles in Zendesk Help Center that match the given search string.

Developer Resources

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